Terms and conditions

Understanding our Conditions

Before you place an order, if you have any questions relating to these Conditions, please contact our Customer Service Representatives by e-mail – enquiries@businessfurnitureonline.co.uk, or call us on the number provided in the ‘Contact Us’ section of the Site (please note that all calls to our Customer Service Representatives may be recorded for quality monitoring and training purposes).  These terms and conditions should be read alongside our Conditions of use of our Website and Privacy Policy.

Contract Creation /Ordering process

If you are buying on-line, the technical steps required in order to form a contract between the Supplier and the Customer are as follows:

  • You will be asked to confirm that you are entering into this contract as a business and not a consumer.
  • You will be asked to press a button confirming that you accept these Conditions.
  • You will be required to provide your credit or debit card details via the Sagepay payment processing system (save where you have arranged alternative payment terms with us in accordance with condition 4.4.)
  • You place the order for your Products on the Site by pressing the ‘confirm order’ button at the end of the check-out process.
  • A contract will exist between us upon your receipt of an Order Confirmation Form confirming that we have accepted your order.

If you are buying off-line, the technical steps required to form a contract between the Supplier and the Customer are as follows:

  • You will be asked to confirm that you are entering into this contract as a business and not a consumer.
  • You will be given a quotation which will state that any order is subject to these Conditions which are available to view on the Site.
  • You will be required to provide your credit or debit card details to us in order to place the order for your Products (save where you have arranged alternative payment terms with us in accordance with condition 4.4)
  • A contract will exist between us upon your receipt of an Order Confirmation Form confirming that we have accepted your order.

Non-acceptance of an order may occasionally occur and could be a result of one of the following factors:

  • the Products you ordered being discontinued or unavailable from stock; or
  • our inability to obtain authorisation for your payment; or
  • the identification of a pricing or product description error; or
  • if you do not meet the eligibility to order criteria set out in these Conditions.
  • you not confirming that you are entering into this contract in the course of your business, and that you are not acting as a consumer.

1 Definitions

  • 1.1    ’Buyer’ or ‘you’ means the firm or company who buys or agrees to buy the    Products from the Supplier (as named on an Order Confirmation Form or a name given using the Site).
  • 1.2    ’Conditions’ means the terms and conditions set out in this document.
  • 1.3    ‘Order Confirmation Form’ shall mean a document entitled “Order Confirmation Form” (or in the absence of the same, a document setting out the details of an order for the purchase of Products from the Supplier) or an electronic or Web-based version of the same, which is intended to be subject to these Conditions.
  • 1.4    ‘Price’ means the price for the Products.
  • 1.5    ‘Products’ means an item or item which the Buyer agrees to buy from the Supplier; and ‘Product’ shall be construed accordingly.
  • 1.6    ‘Site’ means the website located at www.businessfurnitureonline.co.uk or any URL which may replace it and/or also any URL which maps (i.e. sends a user) to the same website.
  • 1.7    ‘Supplier’ or ‘us’ means Business Furniture Online Limited, whose registered office is 16A Upton Road, Tilehurst, Reading, Berkshire, RG30 4BJ (Company number: 05922542).

2 Conditions Applicable

  • 2.1    These Conditions shall apply to all contracts for the sale of Products by the Supplier to the Buyer, to the exclusion of all other terms and conditions.
  • 2.2    Any quotation is valid for a period of 30 days only from its date, provided that the Company has not previously withdrawn it.
  • 2.3    All orders for Products shall be deemed to be an offer by the Buyer to purchase Products pursuant to these Conditions and any order placed by a Buyer must be placed strictly in accordance with these Conditions. 
  • 2.4    Any variation to these Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Supplier. 
  • 2.5    These Conditions shall constitute the entire agreement between the parties hereto and shall supersede the provisions of any previous contract, whether in writing or orally and supersede all previous agreements and understandings between the parties. 
  • 2.6    Any information which a Buyer is required to provide when they register as a Buyer (‘Personal Information’) must be true, accurate, current and complete in all respects and the Buyer agrees to notify the Supplier immediately of any changes to the Personal Information by contacting the Supplier’s Customer Service Representatives by e-mail, or by telephoning the number provided in the ‘Contact Us’ section of the Site. 
  • 2.7    The Buyer warrants to the Supplier that the Products are not purchased for resale and that the Buyer is buying in the course of its business and not as a consumer.
  • 2.8    The Supplier shall take reasonable care, in so far as it is in its power to do so, to keep the details of all Buyers’ orders and payments secure, but in the absence of negligence on the part of the Supplier, the Supplier cannot be held liable for any loss a Buyer may suffer should a third party obtain unauthorised access to any data provided by a Buyer when accessing or ordering from the Site.
  • 2.9    The Buyer shall ensure the details and terms of its Order Confirmation Form are complete and accurate.

3 Price and Payment

  • 3.1    The Price for the Products shall be the price quoted in the Buyer’s Order Confirmation Form.
  • 3.2    The Price is exclusive of VAT and any other duties and the Supplier may charge the Buyer in relation to the Products, if required to do so by law or if the Supplier would otherwise have to pay them should the Buyer fail to do so, in addition to the Price (such additional amounts shall be payable within 14 days of a request by the Supplier and paid using the method requested by the Supplier).
  • 3.3    Payment of the full price shall be made at the date of the order, subject to condition 4.4.  Time for payment shall be of the essence.  If the Buyer fails to make payment as required the Supplier may suspend delivery of the Products or any further Products ordered until payment has been made in full.
  • 3.4    In exceptional circumstances the Supplier may make special payment arrangements with certain regular Buyers where the Buyer will be invoiced for the Products on the day of delivery and payment for the Products will be due to the Supplier within 30 days following delivery.  Buyers must contact the Supplier in writing or by telephone to agree any such terms.
  • 3.5    Unless and until the Supplier has received confirmation that the Price has been credited to its account on behalf of the Buyer, the Supplier shall not be required to deliver the Products (unless expressly agreed otherwise with the Buyer in accordance with condition 3.4).
  • 3.6    Interest on overdue invoices shall accrue from the date when payment becomes due from day to day until the date of payment at 4% above Barclays Bank Plc’s base rate from time to time in force and shall accrue at such a rate after as well as before any judgement.  The Supplier reserves the right to claim interest under the Late Payment of Commercial Debts (Interest) Act 1998.

4 Privacy Policy

The Supplier’s Privacy Policy provides information as to how the Supplier may deal with the Buyer’s personal information and the Buyer hereby agrees to it.  The Privacy Policy appears on the Site.


5  Force Majeure

  • 5.1    If the Supplier is affected by any circumstances beyond its reasonable control (including, without limitation, national emergency, war, prohibitive governmental regulation, strike, lock-out or other industrial action), it shall notify the Buyer of the nature and extent of the circumstances on the Site (but only if the Site is still operational at that time).
  • 5.2    The Supplier shall be deemed not to be in breach of any contract between the parties which is subject to these Conditions, or otherwise be liable to the Buyer, for any delay in performance or the non-performance of any of its obligations under a contract between the parties which is subject to these Conditions, to the extent that the delay or non-performance is due to any of the circumstances described in condition 5.1, and the time for performance of that obligation shall be extended accordingly, provided that if the event in question continues for a continuous period in excess of 90 days, the Buyer shall be entitled to give notice in writing to the Supplier to terminate the contact.

6 Delivery and Installation of the Products

  • 6.1    Delivery of the Products shall be made by the Supplier to such premises as the Buyer may specify at the time the order is placed or is subsequently agreed in writing between the parties.
  • 6.2    Any applicable delivery charges will be indicated prior to the conclusion of any contract. 
  • 6.3    Where Products are in stock, the Buyer’s order should arrive within 30 days following the Supplier’s acceptance of an order.  It may however take longer if the Supplier is awaiting stock from one of its suppliers. 
  • 6.4    Time shall not be of the essence when delivering the Products and delivery may take longer than 30 days (especially if bespoke Products are being manufactured to the specific requirements of the Buyer). 
  • 6.5    The Supplier will endeavour to deliver the Products as soon as is reasonably practicable for it to do so.  The Supplier shall not be liable for any delay in delivery howsoever caused.
  • 6.6    The Buyer shall make all arrangements to take delivery of the Products. Delivery will only be made to a ground floor or goods-in area whenever they are tendered for delivery by or on behalf of the Supplier. The Buyer should ensure that the delivery address supplied and the delivery area is manned at the time when the Supplier attempts to make delivery.
  • 6.7    If the Buyer is not available to take delivery of the Products when tendered, the Buyer may be required to pay further charges should the Supplier be required to deliver the Products to the Buyer again.
  • 6.8    Buyers should use the measurements for Products listed on the Site in order to ensure they have sufficient space at the premises to store the Products and sufficient space for the Products to be carried upstairs or in lifts where applicable.
  • 6.9    Where Products are purchased by credit card, delivery can only be made to either the credit card holder’s address or alternatively the delivery address agreed under condition 6.1. 
  • 6.10 Where Products are ordered on-line, the Supplier cannot guarantee that the Buyer’s credit card details may not be fraudulently intercepted, however the system used for processing the Buyer’s credit card details is designed to combat such fraud to the maximum degree possible using current technology.
  • 6.11 If the Buyer has requested that the Supplier provides unpacking assembly and installation services (“Installation”) in respect of the Products, the cost to be charged by the Supplier for Installation shall be set out on the Order Confirmation Form.
  • 6.12 The price charged by the Supplier for the installation is set on the basis that:
    • 6.12.1    sufficient cleared and empty area at the delivery address will be available for the Installation; and
    • 6.12.2    the Supplier will not be required or requested to move remove or dispose of any of the Buyer’s existing furniture or equipment in order to carry out  the Installation
    • 6.13 The Supplier shall be entitled to raise an additional charge in respect of Installation if and to the extent that the Buyer is in breach of clause 6.12 or any part of it, or not to provide Installation but to deliver the Products for the Buyer to unpack assemble and install itself.

7     Acceptance of the Products and Returns

  • 7.1     The Buyer is entitled to exercise any of its applicable statutory rights to return the Products following a purchase.
  • 7.2     If a Buyer is dissatisfied with its purchase due to damage, faults or defects within the item on delivery the Buyer may within three working days of delivery contact the Supplier to arrange collection of the Products at the Buyer’s expense.
  • 7.3     Where damage or faults are discovered on Products, the Supplier may instruct a third party to verify such damage or faults and the Buyer agrees that the Supplier may take remedial action to rectify the damage or fault.  This does not affect the Buyer’s rights under law.
  • 7.4     Where the Supplier’s inspection reveals the existence of a defect or fault in the Products, the Buyer will have the option of a refund or replacement of the relevant Products with new products (any refunds will also include the re-imbursement of carriage costs paid by the Buyer in accordance with clause 7.2)
  • 7.5     Any money which the Buyer has paid will be refunded within 30 days provided that the Supplier receives the Products unused in accordance with condition 7.2, in their original packaging and in the same condition as they were in at the time of delivery to the Buyer.
  • 7.6     We recommend that the Buyer uses an insured carrier to return the Products.  The Supplier will not be held liable for the cost of return of lost or damaged Products.
  • 7.7     Please note that the Buyer shall be deemed to have accepted the Products three working days after delivery unless it has given notice under condition 7.2.
  • 7.8     After the expiry of the applicable time period outlined in condition 7.2, Buyers may make claims for return of defective Products or other claims under the terms of the relevant Products’ manufacturer’s guarantee where applicable.
  • 7.9     The Buyer rather than the Supplier will bear the costs of carriage of the Products back to the manufacturer under guarantee claims in accordance with condition 7.8.

8 Title and Risk

  • 8.1    Risk of damage to our loss of the Products shall pass to the Buyer upon delivery.
  • 8.2    Notwithstanding any other provision in these conditions, title in the Products shall not pass to the Buyer until the Supplier has received in cash or cleared funds payment in full.
  • 8.3    Until ownership of the Products has passed to the Buyer, the Buyer shall:
    • 8.3.1     Hold the Products on a fiduciary basis as the Supplier’s bailee; and
    • 8.3.2     Store the Products (at no cost to the Supplier) separate to all other products of the Buyer or any third party in such way that they remain readily identifiable as the Supplier’s property; and
    • 8.3.3     Not destroy, deface or obscure any identifying mark, barcode or packaging and or relating to the Products; and
    • 8.3.4     Maintain the Products in satisfactory condition and keep them insured on the Supplier’s behalf for their full price against all risks to the reasonable satisfaction of the Supplier.  On request the Buyer shall produce the policy of insurance to the Supplier.
  • 8.4    The Buyer shall not be entitled to pledge or in any way charge by way of security for any indebtedness any of the Products which remain the property of the Supplier, but if the Buyer does so all monies owing to the Supplier shall (without prejudice to any other right or remedy on the Supplier) become immediately due and payable despite any previous arrangements to the contrary, or the Buyer’s right to possession of the Products shall terminate immediately and the Supplier shall be entitled to recover them.

9     Insolvency of Buyer

   If the Buyer enters any insolvency event or becomes bankrupt the Supplier shall be entitled to cancel the contract without any liability to the Buyer and if the Products have been delivered but not paid for, the price shall become immediately due and payable, despite any previous arrangements to the contrary, or the Buyer’s right to possession of the Products shall terminate immediately and the Supplier shall be entitled to recover them.

10 Licence to Enter Premises

The Buyer grants the Supplier, its agents and employees an irrevocable licence at any time to enter the premises where the Products are or may be stored in order to inspect them where ownership has not passed and/or to recover them where the Buyer’s right to possession of them has terminated.

11 The Products

  • 11.1 Each Product purchased is sold subject to its description on the Site; which may also include information regarding, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.
  • 11.2 Photos on the Site are for illustrative purposes only and may not exactly match the Products.  Photographs do not comprise any contractual representation or guarantee on the part of the Supplier and should not be relied upon by the Buyer as an exact representation of the Products.
  • 11.3 The Supplier shall take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Site are correct at the time when the relevant information was entered onto the system.  Although the Supplier aims to keep the Site as up-to-date as possible, the information appearing on the Site at a particular time may not always reflect the position exactly at the moment the Buyer places an order. The Supplier cannot confirm the Price of a Product until the Buyer’s order is accepted in accordance with these Conditions.

12 Limitation of Liability

  • 12.1 Subject to the other provisions of these Conditions, the following provisions set out the entire financial liability of the Supplier (including any liability for the acts or omissions of its employees, agents and sub-contractors) to the Buyer in respect of:
    • 12.1.1 any breach of these Conditions;
    • 12.1.2 any use made by the Buyer of any of the Products or any product incorporating any of the Products; and
    • 12.1.3 any representation, statement or tortious act or omission including negligence arising under or in connection with the contract.
  • 12.2 All warranties, conditions and other terms implied by statute or common law (save for the conditions implied by section 12 of the Sale of Goods Act 1979) are, to the fullest extent permitted by law, excluded from the contract.
  • 12.3 Nothing in Conditions excludes or limits the liability of the Supplier:
    • 12.3.1 for death or personal injury caused by the Supplier’s negligence; or
    • 12.3.2 under section 2(3), Consumer Protection Act 1987; or
    • 12.3.3 for any matter which it would be illegal for the Supplier to exclude or attempt to exclude its liability; or
    • 12.3.4 for fraud or fraudulent misrepresentation.
  • 12.4 Subject to condition 12.2 and condition 12:3:-
    • 12.4.1 The Supplier’s total liability in contract tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of the contract shall be limited to the Price; and
    • 12.4.2 The Supplier shall not be liable to the Buyer for any pure economic loss, loss of profit, loss of business, depletion of goodwill or otherwise, in each case whether direct, indirect or consequential, or any claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with the contract.

13 Governing Law and Jurisdiction

Any contract between the parties which is subject to these Conditions will be concluded in the English language and is subject to the law of England and Wales and the English courts shall have exclusive jurisdiction to consider disputes regarding it. 

14 General

  • 14.1 The Supplier may assign any contract or any part of it that is subject to these Conditions and its rights pursuant to any such contract at any time.  Subject to the rights of an assignee, a person who is not a party to any contract which is subject to these Conditions shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of any contract which is subject to these Conditions.
  • 14.2 The Buyer shall not be entitled to assign the contract or any part of it without the prior written consent of the Supplier.
  • 14.3 If any part of these Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these Conditions and shall not affect the validity and enforceability of any of the remaining provisions of these Conditions.
  • 14.4 No waiver by the Supplier shall be construed as a waiver of any preceding or succeeding breach of any provision.
  • 14.5 The Buyer, in agreeing to accept these Conditions, accepts that it has not relied on any representation, save insofar as that representation has expressly been made a term of these Conditions and the Buyer agrees that it shall have no remedy in respect of any representation.
  • 14.6 The Buyer represents by entering into this contract that it is not entering into this contract as a consumer, but in the course of its business.
  • 14.7 The Buyer agrees to pay for any loss or any extra cost incurred by the Supplier through the Buyer’s instructions or lack of instructions, through the Buyer’s failure or delay in taking delivery or through any acts or default on the part of the Buyer, its servants, agents or employees.

15 Communications

  • 15.1 All communications between the parties about the contract shall be in writing and delivered by hand or sent by pre-paid first class post or sent by e-mail:
    • 15.1.1 (in case of communications to the Supplier) to its registered office or such changed address as shall be notified to the Buyer by the Supplier or the e-mail address notified to the Buyer by the Supplier; or
    • 15.1.2 (in the case of the communications to the Buyer) to the registered office of the addressee (if it is a company) or (in any other case) to any address of the Buyer set out in any document which forms part of the contract or such other address as shall be notified to the Supplier by the Buyer or to the e-mail address notified to the Supplier by the Buyer.
  • 15.2 Communications shall be deemed to have been received;
    • 15.2.1 if sent by pre-paid first class post, two days (excluding Saturdays, Sundays and bank and public holidays) after posting (exclusive of the day of posting); or
    • 15.2.2 if delivered by hand, on the day of delivery; or
    • 15.2.3 if sent by fax on a working day prior to 4.00 pm; at the time of transmission and otherwise on the next working day.
  • 15.3 Communications addressed to the Company shall be marked for the attention of the Managing Director.

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