FAQ

Do you deliver direct?

We deliver directly to business premises. Delivery is made by the manufacturer or by courier and if re-delivery is necessary there will be a re-delivery charge. Please note that for large items (e.g. storage, sofas, etc) you must ensure that there is sufficient access to your premises for delivery. Made to order items (e.g. sofas) are not returnable and items we are unable to deliver because of insufficient access will incur a restocking charge if they are able to be returned.

Items (except furniture which is to be installed) will be delivered to ground floor or goods-in areas only. If you required delivery to other areas please contact us before ordering to ensure that delivery is possible.

We strongly advise you to inspect your goods on delivery as goods signed for are deemed to be accepted as perfect on delivery. If a Customer is dissatisfied with their purchase due to damage, faults or defects within the item on delivery the Customer must advise Business Furniture Online within five working days of delivery.

When can I expect delivery of my order?

All products on the website have an expected delivery time icon to give you an idea of lead times before ordering your goods. Delivery times are in working days and all deliveries are made on a working day. Our deliveries are made direct from our suppliers to reduce lead times and will be made during the working day. It is not possible to specify a delivery time and in some cases delivery information is limited to a week commencing date. Where we have been made aware of any changes to your delivery day/week we will let you know, usually by email.

Once your order has been confirmed, we will confirm delivery details by email. We regret that on a few occasions it may not be possible to meet the expected delivery times quoted on our website for reasons outside our control (e.g. out of stock items, delayed parts to our suppliers, poor weather conditions, etc). Where we are aware of this we will advise you as soon as possible.

Some of our items are delivered and installed by our installation partner. Where this is the case they will contact you directly to arrange delivery once they have received your order. We will advise you to expect this call if your order is to be delivered and/or installed in this way.

If you need your items by a certain date please check before ordering that we can meet your timescales. We are always happy to contact our suppliers for an up to date delivery estimate.

Do your prices include VAT?

As we are a business to business website, all our prices exclude VAT. VAT will be added to your order at the checkout.

What fabrics can I have my chair upholstered in?

When ordering most chairs it is likely that you will need to choose the fabric and colour. A small number of our chairs are ready made and available in only one fabric in a small range of colours, however most are made to order and available in a large range of both fabric and colour. First select your fabric from the drop down menu and then the colour from the additional menu which then appears. To see all the available colours in a colour palette select 'more colours' from the additional menu.

Please remember when choosing colours that the colours on your screen often differ from the actual fabric as all computer screens have different colour setting which show colours differently(sometimes quite markedly differently). If you need a particular colour we would be pleased to send you a colour card.

Help with choosing an appropriate fabric is available in our Fabric Factsheet under 'Guides' or by contacting us.

I am ordering furniture, will this be installed for me?

All our desking and storage is delivered and installed free of charge, however you must ensure that the area for installation is clear and any other work likely to interfere with installation (e.g. carpet fitting, decorating) is complete. Storage unit interior fittings will be left at point of use for customer self assembly.

Full details are available in our Terms and Conditions.

Are all your products guaranteed?

All of our products have a manufacturers guarantee the duration of which is clearly shown in the summary of the product details.

What method of payment do you accept?

Payment by Visa, MasterCard, Maestro, Solo, Visa Electron and Visa Debit is securely processed by Sage Pay. We are unable to accept American Express.

If you would prefer to pay by cheque, please print the order form (available to print just before you link to SagePay) and send to us by post. We will order your goods as soon as the cheque has cleared.

What do I do if I have a problem with something I have bought?

If you discover a fault with your product after delivery or if a fault develops within the manufacturers guarantee period please contact us immediately.

Will my chair need some self-assembly?

Many of our chairs will be delivered fully assembled however in some cases, to ensure secure packaging, some chairs will require some simple self assembly. Instructions for assembly will be provided where necessary. Express chairs will mostly be provided boxed for self-assembly.

Can I try out goods before I order them?

<p>I n order for you to benefit from low prices we are unable to provide a try before you buy service.</p>

Why should users over 16 stone (100kg) not use standard chairs with gas lifts?

The HSE advises that users over 16 stone should only use chairs with gas cylinder lifts if they have been specially designed to accommodate them. Our Max Range chairs and 24 hour chairs have been FIRA S level tested to accommodate the larger frame and withstand 24 hour use. We have identified the maximum weight limit for individual chairs where this exceeds the standard.

Some of our Operator, Task and Manager/Executive Range chairs are also suitable for users of up to 23 stone. Please check individual chair descriptions for details or contact us for assistance.

I am purchasing a chair for a taller person, what features should it have to ensure comfort and safety?

Look for a chair offering height adjustable arm rests and a taller back with easy height adjustment. A deeper seat is better and a seat slider can extend the seat away from the back thereby accommodating longer legs. As taller may also mean heavier, you should check the weight capacity of the seat mechanism and opt for a mechanism tested to FIRA S level if catering for an individual over 16 stone or a chair from the Max Range if heavier than 23 stone.

I have to buy a chair for a larger person, what should I do?

There is no good reason why anyone above average height or weight should be sitting in an uncomfortable or dangerous seat. It may be a sensitive situation, but it is important to ensure that the type of chair you purchase can offer comfort as well as durability without looking significantly different to your other office chairs. This may also be a health and safety issue as sitting in a seat which does not fit you can lead to posture problems and reduced productivity.

Our standard seat mechanisms comfortably accommodate users of up to 16 stone (100kg) and where weights exceed this it is important to choose a mechanism tested to FIRA S level. All our chairs for users above average weight give a recommended maximum user weight.

Also check carefully the dimensions of the chair to ensure that it will accommodate the larger figure and decide whether you need any of the following:

  • a taller back
  • a deeper seat
  • seat slider
  • height adjustable arms
  • foot rest (those of larger frame may not be taller than average)

Why are some chairs available in several days while others take longer?

Chairs available as an express delivery item are pre-made and available from stock as items requiring some self-assembly. Those which take longer are generally being built to your specification by our UK manufacturers.

Do you charge for delivery?

Generally our deliveries to mainland UK are free of charge however our suppliers do sometimes have additional delivery charges to out lying areas on the mainland such as the Highlands and Islands of Scotland (generally areas north or Edinburgh) and the extreme south west of the UK. Deliveries off mainland UK e.g. Isle of Man, Isle of Wight, etc will generally be at an additional cost. We will always advise you before processing your order if this is the case.

FREE NATIONWIDE UK DELIVERY

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