When can I expect delivery of my order?
All products on the website have an expected delivery time icon to give you an idea of lead times before ordering your goods. Delivery times are in working days and all deliveries are made on a working day. Our deliveries are made direct from our suppliers to reduce lead times and will be made during the working day. It is not possible to specify a delivery time and in some cases delivery information is limited to a week commencing date. Where we have been made aware of any changes to your delivery day/week we will let you know, usually by email.
Once your order has been confirmed, we will confirm delivery details by email. We regret that on a few occasions it may not be possible to meet the expected delivery times quoted on our website for reasons outside our control (e.g. out of stock items, delayed parts to our suppliers, poor weather conditions, etc). Where we are aware of this we will advise you as soon as possible.
Some of our items are delivered and installed by our installation partner. Where this is the case they will contact you directly to arrange delivery once they have received your order. We will advise you to expect this call if your order is to be delivered and/or installed in this way.
If you need your items by a certain date please check before ordering that we can meet your timescales. We are always happy to contact our suppliers for an up to date delivery estimate.