Delivery and Returns

A very Merry Christmas from Business Furniture Online

Orders after 7/12/2016 - As the majority of our products are made to order any orders placed after this date are likely to be delivered in early January due to factory closures over the festive period.  Please bear this in mind when ordering.

Christmas Deliveries - there will be no deliveries between 23 December 2016 and 3 January 2017due to scheduled factory closures. Any items not delivered prior to 23 December will be delivered in January 2017.

This summary is for guidance only and full details of delivery and returns can be found in our Terms and Conditions

Delivery - Mainland UK

Deliveries will generally be free of charge to business addresses on mainland UK and will be made to the address you give for delivery when you order a product. However, some manufacturers do not cover some postcodes in this area free of charge delivery and these postcodes will incur additional delivery charges (see below). You will be notified as soon as possible about this, prior to your order being processed and accepted. Business Furniture Online reserves the right to impose further delivery charges if delivery is not able to be made on the first attempt due incorrect information being supplied by the buyer.

Our deliveries are undertaken by our suppliers or by carrier and will be made to ground floor or goods-in areas only unless it is furniture which we have agreed to install. The customer should ensure that there is someone available to take delivery of the goods when delivered as re-delivery may incur an extra charge.

Every effort will be made to meet the delivery times published on the site, however it may sometimes be outside our power to do so. We will always try to keep you informed of any changes. Delivery and lead times are given in working days.

Delivery - Outside of Mainland UK and north of Edinburgh

Delivery to areas other than mainland UK and north of Edinburgh will generally incur an additional delivery charge. This includes the Isle of Wight, Isle of Man, Northern Ireland, the Channel Islands and other islands off the UK and the Highlands and Islands of Scotland. You should contact us directly for a delivery price before ordering.

Furniture Delivery and installation

Customers must ensure that, where furniture is to be installed, a sufficient cleared and empty area is available. Our installers are unable to move, remove or dispose of any existing furniture to carry out an installation. If insufficient space is available, the installers may deliver the products for the customer to unpack, assemble and install itself or may make a further charge for re-delivery and installation.

Storage Fitments

Fitments for storage products will be delivered and left for the customer to unpack and assemble itself.


The customer is entitled to exercise any of their applicable statutory rights to return products following a purchase.

Please see the Terms and Conditions for details of what to do in case of dissatisfaction with a product due to damage, faults or defects.

It is important for customers to note that they are responsible for ensuring that there is adequate access to their premises for any items they purchase. (Please be particularly careful when purchasing large items such as storage and reception furniture which is not flat-packed that you have measured doorways, staircases and any corners which must be navigated to install the product in the required position.)


Credit and debit cards accepted.

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